10th April 2010

Why I Changed Doctors

posted in babies, conversation |

I really liked my doctor over in northeast Portland when I started seeing him. He was youthful, chipper, he took some great photos up in Forest Park. And he was more or less in my mothers’ neighborhood, so a trip to the doctor could be easily combined with a short visit with them.

Then I managed to smash a fingernail. I don’t remember how it happened, but I hadn’t done it before, and I kind of wanted him to look at it and say “oh that’s normal.” I also needed to check on my allergy meds. So I made an appointment. When the day came to visit, I showed it to the receptionist, who was about five years older than me. Her response was kind of a condescending “Oh, honey, I think you’ll live.” I mean it was a smashed fingernail, it was growing out, right? I knew it was going to grow out but I just wanted be seen. It was my money, right? I saw him and he looked at it and said what I imagined he’d say, and our lives went on.

Then came the day a few weeks after I got my shoulder pulped at SCA fighter practice. My pauldron flipped up and the other fighter plowed full force into my shoulder. It got really purple and black; one of those big, deep tissue bruises that I’m sure you’ve had too (You can see a brief shot of this kind of bruise in “Whip It” directed by Drew Barrymore). I’d had some, usually on my butt cheeks, but as this one healed it felt kind of gritty inside the muscle. And while I knew it was going to take a while to heal, I wasn’t sure on the pattern; was this “grit” inside the muscle normal? Were they clots? Clumps of muscle? I didn’t know, so I made an appointment.

Yeah, he was impressed at the bruise but totally shocked that I let someone do that to me. His response was along the lines of “yeah it’ll take 4 to 6 weeks to heal a deep tissue bruise like that, now go away because you’re scaring me.” Not particularly helpful, and he didn’t seem to think the “grit” was important. For the record, it hurt like hell for six months and I could still feel it a year later. I still thought of him as my doctor, but for the record we were no longer within the “honeymoon.” No matter how cute his assistants were.

The real severance came when Ms B and I were pregnant with Miss B. Yeah, 13 years ago. Ms B and I went to the doctor and had an interview- the place is a Family Medicine place, and we were looking for a pediatrician. And while I don’t remember exactly he said, he was pretty condescending to my wife and to my unborn daughter. At that point, I reflected on all the other times we had talked and suddenly it was in a different light. We never went back, and found a great pediatrician at OHSU (and followed her to Evergreen Pediatric in Vancouver), then I started going to SWMC for my doctor appointments.

So there’s a reason to be polite to your customers :) Video not required.

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